Kiki's Delivery Service

This product ships from the Philippines. Registered and tracked shipping via PHLPost. To track your order, proceed to PARCELS TRACK

Cancellations & Returns. All sales are final. No returns or exchanges. But do let us know if there's anything wrong with your order and we'd be happy to assist you.

• STANDARD (A-GRADE)
Best of the batch. Overall could have light specks/minor imperfections such as stray glitter, scratch, slight over or underfill or no imperfections at all.

• B-GRADE / C-GRADE
More obvious imperfections noticeable upon close inspection. Better overall quality than Seconds.

B-Grade > C-Grade.

• SECONDS
Multiple imperfections. May include missing enamel fill, minor wrong color fills or other major imperfections which makes the item unable to be sold at full price.

* Enamel pins are hand-filled and polished manually which makes small imperfections very common.

Artwork will reflect 90% of the actual design and final product. Slight deviations may be done to better translate the artwork as a merchandise.

Measurements are approximations only. Please allow 1-3mm size error.

Actual product color may differ depending on your screen's color output.

I entered a wrong address, what should I do?

Contact us as soon as possible. We can make changes to your order information as long as your package is still with us.

How long will it take to get my order?

Orders are shipped within 5-14 working days after the order is placed.

If you are based in the Philippines, your order will arrive within 5 days after the package is sent out.

International deliveries can take 10-60 days depending on your country and shipping delays or suspension due to the pandemic.

During sudden suspension of shipping to your country, we will automatically hold your order until suspension is lifted.

Are there express shipping options or insurance?

Currently, insurance is not available for PHLPost economy packages.

Contact us for package insurance or express shipping via EMS, FedEx or DHL.

My package got lost, what should I do?

Unfortunately, we cannot be held liable for lost packages. If there is any problem with the tracking status, please contact your local postal service for further information.

Please understand that what happens after orders are transferred to the postal service are beyond our control. We are unable to contact your country's postal service for you.

I received wrong or damaged products, what should I do?

If it is a mistake on our part, please contact us and we will be happy to send you the correct item free of charge.

e-mail: hello@nicubiii-studio.com