I SHIP WORLDWIDE FROM THE PHILIPPINES

If you encounter any problems with your order please email nicubiii.store@gmail.com and I'll do my best to assist you.

To track your order, proceed to PARCELS TRACK and enter your tracking number.

Package insurance is not available using PHLPost Registered Airmail. If you wish your package to be insured, we can send it using DHL Express. Please email us if you'd like to go with this option.

Email: nicubiii.store@gmail.com

All purchases made are final. Please  understand that Nicubiii Studio do not accept returns unless the items you received are damaged to a great degree or different from what you ordered. Cancellations or exchanges are not allowed. Do let us know if there's anything wrong with your order and we'll do our best to make it right.

We'd be glad to resend the package back to you however new shipping and handling fees will be charged.

Please ensure your shipping address is accurate before placing your order, as we cannot be held responsible for lost, stolen, or damaged packages. Once your package is shipped, it is beyond our control. All items are mailed in standard bubble-padded mailers. If you prefer your item to be boxed for an additional charge, please request this via email at nicubiii.store@gmail.com

Orders are shipped within 5 to 14 business days after they are placed.

For customers in the Philippines, orders typically arrive within 5 days of dispatch.

International deliveries may take 10 to 60 days, depending on your location and potential shipping delays or suspensions. In the event of a sudden suspension of shipping to your country, we will automatically hold your order until the suspension is lifted.

Please contact us promptly via chat or email at nicubiii.store@gmail.com. We can update your address as long as your package has not yet been shipped.

Unfortunately, we cannot be held responsible for lost or stolen packages. If you encounter any issues with the tracking status, please reach out to your local postal service for further assistance.

Please understand that once orders are transferred to the postal service, they are beyond our control, and we are unable to contact your country’s postal service on your behalf.

If it is a mistake on our part, please contact us and we will be happy to send you the correct item free of charge.

The artwork will closely reflect at least 90% of the actual design and final product, with slight adjustments made to better translate the artwork into merchandise.

Measurements are approximate, so please allow for a 1-3mm size variation.

The actual product color may vary depending on your screen's color settings.

Pin Grading Guide:

• STANDARD (A-GRADE):
The best of the batch. May have light specks or minor imperfections such as stray glitter, slight scratches, or slight overfill/underfill, or no imperfections at all.

• B-GRADE / C-GRADE:
More noticeable imperfections visible upon close inspection. B-Grade pins are of better overall quality than C-Grade.
B-Grade > C-Grade.

• SECONDS:
Multiple imperfections, such as missing enamel fill, minor color fill errors, or other significant flaws that prevent the item from being sold at full price.

Note: Enamel pins are hand-filled and manually polished. Small imperfections are common.

Pre-orders are for items that have not yet been produced. A set timeline will be given to order these items at a discount. These will come with exclusive pre-order benefits, such as receiving the quality available and special pre-order gifts.